Attended transfer broken

Discussion in '3CX Phone System - General' started by xeroendo, Mar 1, 2018.

  1. xeroendo

    Nov 3, 2017
    Likes Received:
    Since the update last week, our attended transfer is no longer working.
    The phones we have are Grandstream GXP2140, GXP2160, GXP2130 and GXP1710.
    The configuration was not changed at all before or after the update, but it just stopped working.
    The button comes up for AttTrans but when pressing it, the transfer is sent without calling the other phone and speaking to them first.
    Essentially, Attended Transfers are acting as Blind Transfers.
    Under Phone Provisioning in the pbx, we have "Attended/Consultative Transfer" selected under Select transfer method used.
    The phones themselves have "Dynamic" selected next to Attended Transfer Mode.
    Under Virtual Multi-Purpose Keys Settings, we have "transfer mode via VPK" set to attended transfer as well.
    I'm a little stuck figuring this one out. Any help would be appreciated!
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    May 10, 2016
    Likes Received:
    Hello @xeroendo

    Please note that the issue will be fixed in the next update where both options will be offered on the screen of the phone when attempting a transfer.
    The option "Select transfer method used (Blind or Attended) when you press a DSS key" refers to transfers that are made by pressing a DSS key and does not apply when manually dialling a number.