Attended Transfer - Dial code *83# Extension # does not work

Discussion in '3CX Phone System - General' started by aiaustralia, Nov 30, 2016.

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  1. aiaustralia

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    Hi, we have this issue where the dial code for Attended Transfer does not appear to work.

    1. Configured BLF to *83#extension#
    2. Called an external number from phone #1
    3. Pressed BLF button
    4. Phone displays Not Found

    Referenced instructions:
    Feature 4: Attended Transfer

    1) Press *83# number/extension # that you want to transfer the call to
    2) *84 to complete transfer once the recipient answers

    Example: When you are in a call press *83#105# – This will put the current call (from the PBX) on hold and make a new call to 105. When 105 answers announce the call to the recipient and dial *84. The 3CX PBX will join the previous held call with 105 and disconnect you from both calls.

    Source: http://www.3cx.com/blog/extension-user- ... ial-codes/
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello there,

    These dial codes are used under mobile agent service in the link you provided.
    These are used by mobile agents only and not internal extensions of the PBX.
    This is clearly stated in the guide http://www.3cx.com/blog/extension-user-manual/dial-codes/

     
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