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Attended Transfer greyed out in CTI Mode

Discussion in '3CX Phone System - General' started by smartdial, Mar 29, 2016.

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  1. smartdial

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    I'm using 3cx Phone for Windows V14 and a Yealink T46G

    When in CTI mode the Attended transfer is greyed out.

    Any ideas?
     
  2. David10

    Joined:
    May 26, 2015
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    Features are normally grayed out when they aren't supported or available.
     
  3. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Is the T46 a remote STUN extension?

    Attended transfer is available when:
    - The deskphone is either a Local Extension or through a 3CX SBC.
    and
    - The 3CXPhone app is on the same LAN as the deksphone and they can directly communicate with each other.
     
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