Attended transfers fail

Discussion in '3CX Phone System - General' started by bigsiqc, Jan 11, 2008.

  1. bigsiqc

    Joined:
    Nov 21, 2007
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    Hi I am using 3CX V5.0.3790.0 and eybeam softphones.

    here is the problem:

    incoming call from either voip or ptsn
    Answered by an extension (101 in the attached logs)
    Try to do attended transfer to another extension (108)
    eyebeam shows a succesful transfer on 101 but outside line is still on hold and not connected to 108.

    7:02:28.876 Call::Terminate [CM503008]: Call(7): Call is terminated
    17:02:28.876 Call::Terminate [CM503008]: Call(7): Call is terminated
    17:02:28.845 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10004 forwards to DN:801
    17:02:28.829 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10004 forwards to DN:801
    17:02:28.829 CallLeg::eek:nRefer Relpaces: NWZhYTdkMDAxYWE1ZDg0OWMzZjU4NDIwNWZhYWUxYWU.;to-tag=9f19f855;from-tag=b4233f3f
    17:02:28.798 CallLeg::eek:nRefer Refer: from="101"[sip:101@192.168.0.23];tag=ca4e5267; to="108"[sip:108@192.168.0.23];tag=353d8d43; RefTo="07967803598"[sip:07967803598@192.168.0.23:5060?Replaces=NWZhYTdkMDAxYWE1ZDg0OWMzZjU4NDIwNWZhYWUxYWU.%3Bto-tag%3D9f19f855%3Bfrom-tag%3Db4233f3f]
    17:02:27.880 MediaServerReporting::SetRemoteParty [MS210003] C:8.1:Answer provided. Connection(transcoding mode):192.168.0.23:7046(7047)
    17:02:27.880 MediaServerReporting::SetRemoteParty [MS210000] C:8.1:Offer received. RTP connection: 0.0.0.0:60370(60371)
    17:02:27.880 CallLeg::setRemoteSdp Remote SDP is set for legC:8.1
    17:02:10.734 CallLeg::eek:nConfirmed Session 193 of leg C:8.1 is confirmed
    17:02:10.531 CallCtrl::eek:nLegConnected [CM503007]: Call(8): Device joined: sip:108@192.168.0.28:35948;rinstance=2a823adf57b43b3d
    17:02:10.531 CallCtrl::eek:nLegConnected [CM503007]: Call(8): Device joined: sip:101@192.168.0.28:20468;rinstance=5a7b3a3c3b81c045
    17:02:10.531 MediaServerReporting::SetRemoteParty [MS210003] C:8.1:Answer provided. Connection(transcoding mode):192.168.0.23:7046(7047)
    17:02:10.531 MediaServerReporting::SetRemoteParty [MS210001] C:8.2:Answer received. RTP connection: 192.168.0.28:36926(36927)
    17:02:10.516 CallLeg::setRemoteSdp Remote SDP is set for legC:8.2
    17:02:08.026 Extension::printEndpointInfo [CM505001]: Ext.108: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1011s stamp 41150] Transport: [sip:192.168.0.23:5060]
    17:02:08.026 CallCtrl::eek:nAnsweredCall [CM503002]: Call(8): Alerting sip:108@192.168.0.28:35948;rinstance=2a823adf57b43b3d
    17:02:07.824 MediaServerReporting::SetRemoteParty [MS210002] C:8.2:Offer provided. Connection(transcoding mode): 192.168.0.23:7048(7049)
    17:02:07.824 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(8): Calling: Ext:108@[Dev:sip:108@192.168.0.28:35948;rinstance=2a823adf57b43b3d]
    17:02:07.824 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to "108"[sip:108@192.168.0.23]
    17:02:07.824 MediaServerReporting::SetRemoteParty [MS210000] C:8.1:Offer received. RTP connection: 192.168.0.28:60370(60371)
    17:02:07.808 CallLeg::setRemoteSdp Remote SDP is set for legC:8.1
    17:02:07.808 Extension::printEndpointInfo [CM505001]: Ext.101: Device info: Device Identified: [Man: Counterpath;Mod: eyeBeam;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [eyeBeam release 1014h stamp 44592] Transport: [sip:192.168.0.23:5060]
    17:02:07.808 CallCtrl::eek:nIncomingCall [CM503001]: Call(8): Incoming call from Ext.101 to "108"[sip:108@192.168.0.23]
    17:02:07.793 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:108@192.168.0.23 SIP/2.0
    Via: SIP/2.0/UDP 192.168.0.28:20468;branch=z9hG4bK-d8754z-1b3ff5379b18541c-1---d8754z-;rport=20468
    Max-Forwards: 70
    Contact: [sip:101@192.168.0.28:20468]
    To: "108"[sip:108@192.168.0.23]
    From: "101"[sip:101@192.168.0.23];tag=ca4e5267
    Call-ID: YmY4N2RkMGY5MjA5Zjk0Mzk2YmM2MzRmMTViNzQwZjk.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
    Proxy-Authorization: Digest username="101",realm="3CXPhoneSystem",nonce="12844544527:31a40ef15caed29bb78aec60454090a2",uri="sip:108@192.168.0.23",response="04909a58f619a5097e2dea92b4be8785",algorithm=MD5
    User-Agent: eyeBeam release 1014h stamp 44592
    Content-Length: 0

    17:01:58.628 MediaServerReporting::SetRemoteParty [MS210003] C:7.3:Answer provided. Connection(transcoding mode):192.168.0.23:7038(7039)
    17:01:58.613 MediaServerReporting::SetRemoteParty [MS210000] C:7.3:Offer received. RTP connection: 0.0.0.0:38426(38427)
    17:01:58.597 CallLeg::setRemoteSdp Remote SDP is set for legC:7.3
    17:01:56.310 CallLeg::eek:nConfirmed Session 177 of leg C:7.1 is confirmed
    17:01:56.139 CallCtrl::eek:nLegConnected [CM503007]: Call(7): Device joined: sip:101@192.168.0.28:20468;rinstance=5a7b3a3c3b81c045
    17:01:56.139 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10004 forwards to DN:801
    17:01:56.123 CallCtrl::eek:nLegConnected [CM503007]: Call(7): Device joined: sip:07967803598@217.10.66.71
    17:01:56.108 MediaServerReporting::SetRemoteParty [MS210003] C:7.1:Answer provided. Connection(transcoding mode):86.141.142.234:9006(9007)
    17:01:56.108 MediaServerReporting::SetRemoteParty [MS210001] C:7.3:Answer received. RTP connection: 192.168.0.28:38426(38427)
    17:01:56.108 CallLeg::setRemoteSdp Remote SDP is set for legC:7.3
    17:01:50.491 CallCtrl::eek:nAnsweredCall [CM503002]: Call(7): Alerting sip:103@192.168.0.22:18764;rinstance=d2786098c666ee31
    17:01:50.491 CallCtrl::eek:nAnsweredCall [CM503002]: Call(7): Alerting sip:104@192.168.0.26:43824;rinstance=10689b6aa39398d9
    17:01:50.444 CallCtrl::eek:nAnsweredCall [CM503002]: Call(7): Alerting sip:107@192.168.0.24
    17:01:50.397 CallCtrl::eek:nAnsweredCall [CM503002]: Call(7): Alerting sip:101@192.168.0.28:20468;rinstance=5a7b3a3c3b81c045
    17:01:50.226 MediaServerReporting::SetRemoteParty [MS210002] C:7.6:Offer provided. Connection(transcoding mode): 192.168.0.23:7044(7045)
    17:01:50.211 MediaServerReporting::SetRemoteParty [MS210002] C:7.5:Offer provided. Connection(transcoding mode): 192.168.0.23:7042(7043)
    17:01:50.195 MediaServerReporting::SetRemoteParty [MS210002] C:7.4:Offer provided. Connection(transcoding mode): 192.168.0.23:7040(7041)
    17:01:50.179 MediaServerReporting::SetRemoteParty [MS210002] C:7.3:Offer provided. Connection(transcoding mode): 192.168.0.23:7038(7039)
    17:01:50.164 MediaServerReporting::SetRemoteParty [MS210002] C:7.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7036(7037)
    17:01:50.164 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(7): Calling: RingAll:801@[Dev:sip:101@192.168.0.23:21230;rinstance=312b8791d8211da2, Dev:sip:101@192.168.0.28:20468;rinstance=5a7b3a3c3b81c045, Dev:sip:103@192.168.0.22:18764;rinstance=d2786098c666ee31, Dev:sip:104@192.168.0.26:43824;rinstance=10689b6aa39398d9, Dev:sip:107@192.168.0.24]
    17:01:50.148 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:801@192.168.0.23:5060]
    17:01:50.148 MediaServerReporting::SetRemoteParty [MS210000] C:7.1:Offer received. RTP connection: 217.10.68.75:44996(44997)
    17:01:50.148 CallLeg::setRemoteSdp Remote SDP is set for legC:7.1
    17:01:50.148 Line::printEndpointInfo [CM505003]: Provider:[sipgate] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.23:5060]
    17:01:50.148 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10004 forwards to DN:801
    17:01:50.133 CallCtrl::eek:nIncomingCall [CM503001]: Call(7): Incoming call from 07967803598@(Ln.10004@sipgate) to [sip:801@192.168.0.23:5060]
    17:01:49.915 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10004 forwards to DN:801
    17:01:49.899 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:2997731@86.141.142.234:5060;rinstance=ce45d442ae7f8271 SIP/2.0
    Via: SIP/2.0/UDP 217.10.79.23:5060;branch=z9hG4bK286c.91535ac3.0
    Via: SIP/2.0/UDP 172.20.40.3;branch=z9hG4bK286c.91535ac3.0
    Via: SIP/2.0/UDP 217.10.79.23:5060;received=217.10.68.6;branch=z9hG4bK4854512b
    Via: SIP/2.0/UDP 217.10.66.71:5060;branch=z9hG4bK4854512b;rport=5060
    Max-Forwards: 67
    Record-Route: [sip:217.10.79.23;lr=on;ftag=as212b4fdf]
    Record-Route: [sip:172.20.40.3;lr=on]
    Record-Route: [sip:217.10.79.23;lr=on;ftag=as212b4fdf]
    Contact: [sip:07967803598@217.10.66.71]
    To: [sip:00441142997731@sipgate.co.uk]
    From: "07967803598"[sip:07967803598@sipgate.co.uk];tag=as212b4fdf
    Call-ID: 6dfc1c721281398078b6fc564434578e@sipgate.co.uk
    CSeq: 102 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
    Supported: replaces
    Content-Length: 0

    Any idea?

    Thanks

    Simon
     

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