- Joined
- Apr 14, 2018
- Messages
- 183
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Hello!
I am using Fanvil x3s and x6 phones with 3cx (cloud)
Settings in provisioning are set to ATTENDED/CONSULTATIVE TRANSFER.
I want to transfer calls as follows
1. Original caller talks to OfficeWorker1
2. OfficeWorker1 transfers a call and talks to OfficeWorker2 than OfficeWorker1 hangs up
3. Original caller talks to OfficeWorker2
and I use Fanvil transfer call button → to achieve this
However, when OfficeWorker1 transfers a call, as soon as final destination (OfficeWorke2) answers the Original caller is connected to OfficeWorker2 and STEP2 is committed and OfficeWorker1 has no chance of speaking to OfficeWorker2.
So, the call is transferred via BLIND transfer, not attended.
This happens for both - internal and external calls.
Am i missing something? How can this be fixed, so that calls are transferred as "attended"?
Thank you
I am using Fanvil x3s and x6 phones with 3cx (cloud)
Settings in provisioning are set to ATTENDED/CONSULTATIVE TRANSFER.
I want to transfer calls as follows
1. Original caller talks to OfficeWorker1
2. OfficeWorker1 transfers a call and talks to OfficeWorker2 than OfficeWorker1 hangs up
3. Original caller talks to OfficeWorker2
and I use Fanvil transfer call button → to achieve this
However, when OfficeWorker1 transfers a call, as soon as final destination (OfficeWorke2) answers the Original caller is connected to OfficeWorker2 and STEP2 is committed and OfficeWorker1 has no chance of speaking to OfficeWorker2.
So, the call is transferred via BLIND transfer, not attended.
This happens for both - internal and external calls.
Am i missing something? How can this be fixed, so that calls are transferred as "attended"?
Thank you