Audio Cutting Out

Discussion in '3CX Phone System - General' started by TCF, Nov 19, 2015.

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  1. TCF

    TCF

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    We are having issues with our audio. It will cut out on just about every call randomly for about 1 second. I have tried every combination of codecs, some seem to make the issue better but it never fully resolves. I know it is not a firewall issue, and we have the latest Time Warner docsys 3 cable modem. Does anybody have any suggestions on settings I can adjust to try and fix this?

    Internet Speed:
    Download - 60mbps
    Upload - 6mbps

    No more than 4 active calls at one time
     
  2. nikosT_3cx

    3CX Support

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    Hi,

    please open a ticket on our Support portal and provide us a wireshark capture and the Support files of the Phone System in order to analyze them and see from where the issue comes from.
     
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