Audio files not playing

Discussion in '3CX Phone System - General' started by rjtx667, Nov 14, 2007.

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  1. rjtx667

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    3CX Phone System Version3.1.2434.0

    this is the error I get:

    [MS007005] Call(20) Ext.100: Failed to open file "C:\Program Files\3CX PhoneSystem\Bin\..\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB\record_your_message.mp3" to play on EP 0000001A@. 'silent' RTP stream will be sent.

    If I look in :

    "C:\Program Files\3CX PhoneSystem\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB\record_your_message.mp3"

    the file is there, but the error message has "bin\..\" which I am not sure why that is there.

    Has anyone else seen this problem?
     
  2. archie

    archie Well-Known Member
    3CX Support

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    Can you hear a sound when playing this file with Windows Media player? (on the same box where 3CX is)
     
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  3. NMN

    NMN

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    How are the files encoded (mono/stereo, PCM, bitrate in khz and resolution in bit)?

    I believe the recommended parameters are: PCM, 16bit @ 11khz, mono.

    HTH

    NMN
     
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  4. SY

    SY Well-Known Member
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    No it is not correct. Recommended is 16bit@8kHz mono.

    Anyway, it depends on DirectShow filters installed.
    You may install "K-lite codec pack". It is a very good set of reliable DirectShow filters for different formats.
     
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