Audio issue on Sony Xperia Z3 compact

Discussion in 'Android' started by datamerge, Nov 23, 2015.

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  1. datamerge

    datamerge New Member

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    Hi All

    I have a Sony Xperia Z3 Compact and I believe it to be incompatible with 3CX phone 14.

    When I start up the app and call to or from the phone handset via 3CX, the call is successful and I have audio on the handset for about 15 seconds, then it stops. Outbound audio to the far end continues. Subsequent calls have no inbound audio at all until I kill the app and restart it.

    Unfortunately I don't have another Android handset to test just now. However, my Iphone client works fine. I have tried in and out of the office with and without the bridge. I am certain it is not a SIP issue, but the actual audio in the phone.

    Is there any debug mode, or log I can check to see if the phone is bombing out in the app?

    Cheers

    Mark
     
  2. Chris_3CX

    3CX Support

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    Hi Mark,

    Did you provision this device with a Welcome Email or manually?
    what is the current version of 3CX Phone App you are running?
    What Version of android are you running?
    If you are running a custom ROM have you tried to reverting back to the official ROM for this device.
    Have you tested or seen any difference if using the device on Wi-Fi or Data 3g/4g ?
    You can also go into "Settings" >> "Audio Options" on the 3CX phone App and make adjustments.

    Do you have Verbose Logging Enabled? this can be found in the "Advanced Settings".
    Please find this Guide useful http://www.3cx.com/blog/docs/debugging-3cxphone-android/

    Kind Regards,

    Chris
     
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  3. datamerge

    datamerge New Member

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    Hi Chris

    Sorry I never replied to this. I passed the phone on to my wife and upgraded to a new Xperia Z5. Program is awesome on this phone. Crystal clear audio on all calls.

    Regards

    Mark
     
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