Hello, We are running the commercial version - 9.15781 (SP 5a). I have an odd requirement to play an audio file to the caller and then ask the customer if they understand and accept what they just heard. This entire call has to be recorded. And the customer must be able to stop and ask questions about what they are hearing. We can make this work with without too much trouble (hardware solutions and software solutions available). But my question is: is it possible to have 3cx play back and Stop an audio prompt on command for instance by pressing *123. This would allow us to roll out a solution corporate wide much easier if I could embed the audio files into the phone system somehow. On solution that I don’t think will work is transferring them to a digital receptionist because the customer must be 1) recorded the entire time 2) be able to stop and ask questions. If anyone has any suggestions they would be greatly appreciated!