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Audio Playback ON DEMAND?

Discussion in '3CX Phone System - General' started by beaton, Apr 18, 2011.

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  1. beaton

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    Hello,

    We are running the commercial version - 9.15781 (SP 5a).

    I have an odd requirement to play an audio file to the caller and then ask the customer if they understand and accept what they just heard. This entire call has to be recorded. And the customer must be able to stop and ask questions about what they are hearing.

    We can make this work with without too much trouble (hardware solutions and software solutions available). But my question is: is it possible to have 3cx play back and Stop an audio prompt on command for instance by pressing *123. This would allow us to roll out a solution corporate wide much easier if I could embed the audio files into the phone system somehow.

    On solution that I don’t think will work is transferring them to a digital receptionist because the customer must be 1) recorded the entire time 2) be able to stop and ask questions.

    If anyone has any suggestions they would be greatly appreciated!
     
  2. leejor

    leejor Well-Known Member

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    I wouldn't hold out much hope for this. I would suspect that a stand alone hardware/software application (device) off of an extension is about the best you can hope for. But, someone else may have other ideas...
     
  3. beaton

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    Thanks for your input leejor.

    We are considering initiating a 3-way call with a digital receptionist that plays the recording....we just wish that it was possible to pause the recording...we can mimic play (i.e. press 1 to play legal message 1, press 2 to play legal message 2) and stop (press 0 to return to previous menu) but we can't figure out how to mimic the pause function....maybe we just tell the customer to hold all questions until the end of the message :?:
     
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