Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Audio problem SPA942

Discussion in '3CX Phone System - General' started by rico06, Jan 16, 2008.

Thread Status:
Not open for further replies.
  1. rico06

    rico06 New Member

    Joined:
    Jan 11, 2008
    Messages:
    143
    Likes Received:
    0
    I have two problems:

    1 The caller hear me but not me when I receive a call! I khnow its a codec problem because with the 3CX client no problem . do you have a complet set up to do for the SPA942 phone

    2 When I make a call, when I put on hold they hear the message from the IP provider not the one set in the 3CX system. Also a SPA 942 configuration problem


    Can you help me because it a big probleme for us

    thanks
     
  2. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Log of call (or better 3CXMediaServer.trace.log) will help to investigate the problem
    remove "Supports re-Invite" tick in provider configuration.

    Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.