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Aussie in London needs help with 3cx

Discussion in '3CX Phone System - General' started by Derek66, Jul 12, 2011.

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  1. Derek66

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    Have a small home office in Aus - use softphone on laptop at home alright - got to London connected to internet, but not able to connect 3cx at all- tried to ping our static ip which is used for our 3cx without success.

    When I try and connect to the softphone on my laptop it will not register on the network, but it did fine, repeatedly on our LAN at home.

    This is a bit of a problem becasue we had been expecting to use it for our contact, any clues
     
  2. leejor

    leejor Well-Known Member

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    See below
     
  3. leejor

    leejor Well-Known Member

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    If you are attempting to connect through a hotel (or other) hotspot, then that may be the problem. They may have certain ports, or VoIP blocked altogether. You may also want to make sure you are using a port other than 5060 or 5061, as those may be in use on the network you are on. I have found that using the tunnel feature, has worked for me, in some instances, when I could not get a registration otherwise. Of course, you have to have this feature enabled in 3CX.

    I was just over there and had success at Starbucks (no tunnel). For 5 pounds you get a coffee card and free WiFi once you register the card.
     
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