Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Authentication ID and not DID No.

Discussion in '3CX Phone System - General' started by Shieldwolf_0007, Jan 14, 2014.

Thread Status:
Not open for further replies.
  1. Shieldwolf_0007

    Joined:
    Jan 14, 2014
    Messages:
    4
    Likes Received:
    0
    Hello everyone. I know that this is a very easy problem but since I am new in 3CX, its hard for me to understand. My issue is when trying to call a cellphone. It will register the Authentication ID and not the DID No.. So when the client tried to callback that no.He will encounter an error because its Authentication ID and not a DID. My question is, how will I configure this in the 3cx that every time we call, the DID will be register on the cell phone and not Authentication ID.



    Thank you very much.
     
  2. Sergiy

    Joined:
    Dec 12, 2011
    Messages:
    15
    Likes Received:
    0
    Can you provide more inputs. Your 3CX PBX connected to cellular network over GSM gateway that added in system as VOIP operator?
     
  3. Shieldwolf_0007

    Joined:
    Jan 14, 2014
    Messages:
    4
    Likes Received:
    0
    Hello Sergiy,


    Thank you for replying. The VOIP Settings was configured by our VOIP Provider so I am not sure what to configure on the settings. But this morning, after changing the External Number using the DID No. under VOIP Provider>General Tab>Account details. I was able to see the correct DID No. when calling my Cell Phone. Problem Solved.




    Thanks,
    Shieldwolf
     
Thread Status:
Not open for further replies.