Authentication ID in callerID

Discussion in '3CX Phone System - General' started by MB1, Aug 27, 2015.

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  1. MB1

    MB1

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    Hi all,

    3CX V12

    At the moment incoming and outgoing callerID's contain the Authentication ID of the account. Is there anyway of deleting the Auth ID from callerID and only have the telephone number showing?

    Thanks in advance.
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    Yes you can do that through your extension properties, going Extensions / select extension and modify / Other / Oubound Caller ID, in this field input your preferred caller ID.
    That being said please verify with your voip provider that this caller ID will be allowed.
     
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  3. MB1

    MB1

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    Hi,

    Thank you.

    I've tried entering "OriginatorCallerID" in the Outbound Caller ID field of the extension. When I receive an incoming call the 3CXPhone only shows the Authentication ID and not the Caller ID. Any ideas?
     
  4. leejor

    leejor Well-Known Member

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    What type of incoming trunks are you using? I know that on a PSTN gateway, if no CID information is received (either not sent, or settings are wrong in the gateway to collect it and pass on), you will sometimes get the trunk number as the CID.
     
  5. MB1

    MB1

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    Hi Leejor,

    It's strange because one of my phones (basic wireless) will display the caller ID and then Authentication ID below it, but for the same call instance the 3CXPhone (Iphone) will just display the Authentication ID.
     
  6. mixig

    mixig Active Member

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    If you set the SIP Field ... 'From: User Part' to Variable ... ' "OutboundCallerId" Outbound caller Id taken from extension settings in management console' - then the outbound caller ID will be determined by the number that you put into the 'Outbound Caller ID' field on the 'Other' tab of each extension's configuration editing page. I use this when outbound calls need to show different DDI numbers for each extension making the outbound call.

    --
    mixif
     
  7. leejor

    leejor Well-Known Member

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    Have you looked at the 3CX logs to see what is actually coming from your provider? I'm assuming that you are using a VoIP provider given that you are attempting to change outgoing CID.

    Does you provider send name display, is the Authentication ID appearing where the name normally would?

    What provider are you using? Perhaps others, using the same provider, have some "tweaks' to straighten this out.

    You've mentioned that devices that receive the calls, but no details about the trunks.
     
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