Auto add prefix to directory for bridge calls

Discussion in '3CX Phone System - General' started by 3CXNewbie, Jun 8, 2017.

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  1. 3CXNewbie

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    Apologies if this is already answered.

    We have 2 offices.

    Office A dial 4xxx to call Office B, Office B call 5xxx to call Office A.

    Both Offices can see the other offices 3CXPhone-directory.xml

    We can get handsets to see both xml files but it won't auto add the 4 or 5 prefix.

    Previously, I have amended the xml adding the prefix. Is there a way to auto add extensions from the other office?

    Thanks.
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    have to added this prefix in the bridge config? Once dialing from the 3CXPhone or WebClient starts, the prefix is auto added.
     
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