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Auto Answer feature for Call Center

Manoj Perera

Joined
Aug 8, 2017
Messages
6
Reaction score
17
Auto Answer feature on 3CX Client is a mandatory requirement when it use for call centers. Almost all call center software systems support this feature since its a highly important feature to improve the call center efficiency. Agent should hear small beep before few seconds (ex: 2 or 3 seconds) before call get answered automatically.So agent has enough time to ready for the call.

Most importantly system admin should be able to enable the auto answer mode for agents which should be irrevocable for agents if admin didn't allowed the required permissions.

3CX client support Auto Answer feature in client level which agent can enable/disable it at anytime.This is not acceptable in call center environments.Also configuration can change during 3CX client restart. So the current implementation is not help for call center environments.
 
Upvote 18
100% agree, ridiculous this is still a request after almost 7 years (older posts from 2011 requesting this)
 
I agree with you. Especially for call centers auto answer is so important.I cannot find that property in 3cx system
 
Really would like this!
 
Definitely need this. 3CX is listed as a decent call center system, but it cant auto answer? Its halfway there with ring groups, just have an option that says Auto Answer and ask how many seconds.
 
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