Hello, There is an auto-answer feature in the 3CX Phone Client, but its current feature set is very basic and not very useful for busy call centre environments. Please consider improving this feature in the following ways: 1. The ability to provision auto-answer as 'Enabled' per extension from the management console 2. The option to prevent agents from disabling the auto-answer feature in the client settings 3. Delay the auto-answer feature by 5 seconds (or make custom) so that agents have time to see who is calling 4. Play a sound before a call is auto-answered To vote for this feature request please give it 5 stars above. Thank you!