Auto Answer notification for 3CX phone users

Discussion in 'Ideas' started by way, Oct 15, 2015.

Auto Answer notification for 3CX phone users 5 5 24votes
5/5, 24 votes

  1. way

    way

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    When a user enables auto-answer on 3CXphone, it would be ideal for them to hear an audible tone before they are connected to a customer.

    This would prevent instances where agents auto-answer while mid-conversation with their colleagues and the customer ends up eavesdropping on the conversation.
     
  2. wired1

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    I agree... We have started removing phones (physical) from the desktops and giving users BT headsets. When they walk away to get water sometimes a call comes in and they don't even know so they start talking to someone at the office and the caller hears the conversation. If we could force a ring in the ear or delay the auto pickup for one or two rings this would allow a user to be prepared for the call.
     
    Manoj Perera likes this.
  3. zensystems

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    Hello,

    Thanks for posting this Way.

    This is something we are being asked for by customers as well, if you read this please vote for this feature.

    Please also consider the following within this request:

    1. The ability to provision auto-answer as 'Enabled' per extension from the management console
    2. The option to prevent agents from disabling the auto answer feature
    3. Delay the auto-answer feature by 5 seconds (or make custom) so that agents have time to see who is calling
    4. Play a sound before a call is answered (as above)

    Thank you!
     
    #3 zensystems, Apr 13, 2017
    Last edited: Apr 26, 2017
  4. Manoj Perera

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    This is a mandatory feature requirement. I cant imagine how call center can operate without this feature.
    Every call center software solutions support this basic feature.This is a feature requirement for 3CX client in top priority.
     
    Shanep likes this.
  5. bensonave

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    Totally agree to what ZENSYSTEMS said above. All 4 requirement are mandatory features.
     
  6. mobius

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    No comment from @3cx? 7 years in limbo for such a basic feature....
     
  7. UE@Work

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    Completely agree with zensystems 4 requirements above.

    Our 3CX is also in a call centre and as a bare minimum, we need Auto-Answer to play a sound before dropping a call into an agents ear.
     
  8. triwardhana

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    Agree with ZENSYSTEMS please make it happen, those are important in call center