Auto Answer notification for 3CX phone users

Discussion in 'Ideas' started by way, Oct 15, 2015.

Auto Answer notification for 3CX phone users 5 5 27votes
5/5, 27 votes

  1. way

    way

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    When a user enables auto-answer on 3CXphone, it would be ideal for them to hear an audible tone before they are connected to a customer.

    This would prevent instances where agents auto-answer while mid-conversation with their colleagues and the customer ends up eavesdropping on the conversation.
     
  2. wired1

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    I agree... We have started removing phones (physical) from the desktops and giving users BT headsets. When they walk away to get water sometimes a call comes in and they don't even know so they start talking to someone at the office and the caller hears the conversation. If we could force a ring in the ear or delay the auto pickup for one or two rings this would allow a user to be prepared for the call.
     
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  3. zensystems

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    Hello,

    Thanks for posting this Way.

    This is something we are being asked for by customers as well, if you read this please vote for this feature.

    Please also consider the following within this request:

    1. The ability to provision auto-answer as 'Enabled' per extension from the management console
    2. The option to prevent agents from disabling the auto answer feature
    3. Delay the auto-answer feature by 5 seconds (or make custom) so that agents have time to see who is calling
    4. Play a sound before a call is answered (as above)

    Thank you!
     
    #3 zensystems, Apr 13, 2017
    Last edited: Apr 26, 2017
  4. Manoj Perera

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    This is a mandatory feature requirement. I cant imagine how call center can operate without this feature.
    Every call center software solutions support this basic feature.This is a feature requirement for 3CX client in top priority.
     
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  5. bensonave

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    Totally agree to what ZENSYSTEMS said above. All 4 requirement are mandatory features.
     
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  6. mobius

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    No comment from @3cx? 7 years in limbo for such a basic feature....
     
  7. UE@Work

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    Completely agree with zensystems 4 requirements above.

    Our 3CX is also in a call centre and as a bare minimum, we need Auto-Answer to play a sound before dropping a call into an agents ear.
     
  8. triwardhana

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    Agree with ZENSYSTEMS please make it happen, those are important in call center
     
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  9. BC_aussie

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    Totally agree, with Auto Answer on how can the call be connected without letting the operating know nothing at all.
     
  10. jmatano

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    1 more upvote for this to enable auto answer on the management console and include an audible beep in the agents ear.
     
  11. Andrew Mathieson-Blakely

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    Totally agree this is a mandatory feature needed for Enterprise Clients. Really don't understand why these basic needs which the Enterprise space is screaming out for isn't even on the agenda. We shouldn't have to build work around apps to work with 3CX to deliver these features. No offense guys please start listening to the market place and what we need to really drive growth of the product. You guys want us to start targeting larger clients but we can't if we don't have the feature sets the large clients want or what your competitors have.
     
  12. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    For MAC client this feature is implemented since its inception (try to make a paging call, *9xxx, and you will hear the warning sound).

    Mobile clients (iOS and Android) don't support auto-answer feature for an obvious purpose - to don't transform them in "spying" devices in your back pocket.
     
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  13. Louis Chan Wai Kean

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    Please do this on 3cx softphone for windows/MAC . Our customer require auto-answer features with time delay for CALL Center. please respect User feedback and request.