Auto Attendant and voicemail acts randomly

Discussion in '3CX Phone System - General' started by rlarsen, Jan 28, 2011.

Thread Status:
Not open for further replies.
  1. rlarsen

    Joined:
    Jan 28, 2011
    Messages:
    1
    Likes Received:
    0
    Has anyone else experienced random behavior by the Auto Attendant. I've had complaints about calls going straight to voicemail, users punching options and winding up to different destinations than the option is programmed for, wrong attendant being played... I.E. Closed office message when the office is open, etc.

    I keep wanting to write this off as a carbon based error, but I've gotten a lot of complaints.

    I have a fairly complex configuration with several offices, different office hours and attendants begin played depending on "Available" or "Out of Office" status, some automatically switching using the office hours, others not.
     
  2. davidbenwell

    davidbenwell Active Member

    Joined:
    Apr 27, 2010
    Messages:
    704
    Likes Received:
    0
    Hi, this sounds like a miss-configuration of 3CX,

    I think you need an audit on 3CX to see what is actually going on, as you have said its a multi-site install, its going to be very hard to guess what the problem is without an audit.

    PM me for more info.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.