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- Dec 9, 2011
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Hello,
I am currently using 3cx v10.0.2408.2322 SP6 in a windows server 2003 environment.
Having recently been asked to expand the phone system I have encountered a road block and was hoping somebody could help me find a work around.
The scenario is as follows:
A team of field based engineers are responsible for 2 completely different projects in separate locations (say project Alpha and project Charlie). The engineers are all contactable via cell phones.
When a customer calls in wanting to speak to an engineer from project Charlie they dial a central number for the company. Currently this line is answered by a secretary who identifies that the customer wishes to speak to an engineer from the Charlie project. She then calls the cell number for the engineer and explains to the engineer that the customer wishes to speak to somebody from project Charlie and transfers the call. The engineer would then say to the customer something like: "Hello, project Charlie, how can I help you?"
And vice-versa if they asked for project Alpha.....
I have setup the Auto Attendant/Digital Receptionist to provide the options to the customer dialing into the main line but I cant find a way to prompt the engineer which option the customer had chosen to begin with..
Ideally I would like the following to happen:
Customer calls main line, it is picked up by the Auto Attendant/Digital Receptionist which prompts the following:
"Welcome to to company ABC... Please choose from the following options:..... For project Alpha press 1..... For project Charlie press 2.... etc....."
The customer presses 2
The Auto Attendant/Digital Receptionist dials the engineer and plays a message that says "A customer of company ABC is calling to speak to you about project Charlie, transferring you now"
Is this possible with 3cx?
Thanks in advance
Simon
I am currently using 3cx v10.0.2408.2322 SP6 in a windows server 2003 environment.
Having recently been asked to expand the phone system I have encountered a road block and was hoping somebody could help me find a work around.
The scenario is as follows:
A team of field based engineers are responsible for 2 completely different projects in separate locations (say project Alpha and project Charlie). The engineers are all contactable via cell phones.
When a customer calls in wanting to speak to an engineer from project Charlie they dial a central number for the company. Currently this line is answered by a secretary who identifies that the customer wishes to speak to an engineer from the Charlie project. She then calls the cell number for the engineer and explains to the engineer that the customer wishes to speak to somebody from project Charlie and transfers the call. The engineer would then say to the customer something like: "Hello, project Charlie, how can I help you?"
And vice-versa if they asked for project Alpha.....
I have setup the Auto Attendant/Digital Receptionist to provide the options to the customer dialing into the main line but I cant find a way to prompt the engineer which option the customer had chosen to begin with..
Ideally I would like the following to happen:
Customer calls main line, it is picked up by the Auto Attendant/Digital Receptionist which prompts the following:
"Welcome to to company ABC... Please choose from the following options:..... For project Alpha press 1..... For project Charlie press 2.... etc....."
The customer presses 2
The Auto Attendant/Digital Receptionist dials the engineer and plays a message that says "A customer of company ABC is calling to speak to you about project Charlie, transferring you now"
Is this possible with 3cx?
Thanks in advance
Simon