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Auto Dial (Hot Dailing)

Discussion in '3CX Phone System - General' started by bondzie, Mar 15, 2010.

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  1. bondzie

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    Hello, is it possible to configure the system to Auto Dial a particular extension number when off-hook. I want to setup a help desk system. I mean anytime an extension goes off-hook, it will dial the extension group number for the help desk which has four members.

    Thanks
     
  2. bondzie

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    I am using the ATCOM AG-168v ATA device. does anyone know how to configure this.

    Thanks
     
  3. leejor

    leejor Well-Known Member

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    If the phone has a provision for a dialplan, then it might be possible. In a Linksys device you put in (S0:<1234>), where 1234 is the number you want to hotdial. I know that some of the Grandstream ATA's have a field for an autodial number.
    I found a reference in an Atcom manual for one of their other devices, a Hotline option is in the dialplan settings. There is probably something similar for the model you have.
     
  4. bondzie

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    thank you i will check
     
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