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Auto Provisioning problem with modelo GXP1620

Discussion in '3CX Phone System - General' started by sebastian.rojas, Aug 2, 2016.

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  1. sebastian.rojas

    May 30, 2016
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    i have a problem with auto provisioning, i have a modelo of ip phone grandstream GXP1620
    that i can not auto provisioning, because it doesn't show that model in the version 14

    and when i tried to give the option of GXP 1450 to the ip phone GXP 1620, put the config, reboots, but when i try to call to anybody the call rings to times and then the ip phone reboots.

    But when i manually configured the IP phone with an account from the PBX
    i can call with no problem

    There is a way to add a template for that model of IP phone Grandstream GXP 1620
    and make auto provisoning?

    Best Regards

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  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    The problem is going to be...that make of phone is not supported by 3CX, as evidenced by the name being changed in your post. The manufacturer is still supplying provisioning templates, so they are going to have to be the ones to ensure that they work with the PBX. If you don't get an answer from someone else in the forum, that encountered the same issue, I would suggest approaching GS.
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