Auto-Route to Fax based on Fax greeting tone

Discussion in 'Ideas' started by JayIT, Oct 11, 2017.

Auto-Route to Fax based on Fax greeting tone 5 5 4votes
5/5, 4 votes

  1. JayIT

    Oct 11, 2017
    Likes Received:
    Apparently 3CX requires that dedicated fax number be used to receive faxes or requires that the user enter the FAX extension. The former is difficult for a company that only has 1 external number and the latter is not an acceptable thing to require.

    Other devices already deal with this by assuming a call is a voice call and then auto transfers the call to the fax extension if it detects the sending fax greeting tone. In this way we can publish one number as our voice and fax number and then 3CX would deal with the calls that are faxes automatically.
  2. patricksmalley

    May 13, 2016
    Likes Received:
    This needs to be a thing.
  3. nb

    nb Support Team
    Staff Member 3CX Support

    Jun 7, 2007
    Likes Received:
    There are very little chances this will happen. I will explain why.

    The work involved to do this, "Detect fax tone and forward to fax", is so big - that it just does not justify the 5 dollars more you need to get a did number. You guys have a trunk already. So adding 1 did to that trunk, cannot be expensive. I got did's for as little as 2 dollars a month.

    Also keep in mind that you will not be making any outgoing calls from this line. Incoming only just for fax. I think it is not unreasonable. What do you guys think?
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