- Joined
- Sep 22, 2017
- Messages
- 230
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- 10
Hi,
In 12.5version we had the option where agents are automatically logged into the queues during working hours.
But since the upgrade to 15.5, we are not getting the feature.
I have configured Auto Switch on extensions but the only thing that happens is that, the status of the extensions change from DND to Available during office hours.
But the extensions are still not getting auto-logged into the queues. We have manually go to each extension and log them into Queues.
I have also configured the extension to logout from queues when they are away or on DND. This works without any issue, but the initial login to Queue has to be done manually,which is becoming a pain.
Is there any setting that I've missed, or if there is any setting that can be used to achieve the autologin to Queue during working hours, it would be of great help!
Thank you.
In 12.5version we had the option where agents are automatically logged into the queues during working hours.
But since the upgrade to 15.5, we are not getting the feature.
I have configured Auto Switch on extensions but the only thing that happens is that, the status of the extensions change from DND to Available during office hours.
But the extensions are still not getting auto-logged into the queues. We have manually go to each extension and log them into Queues.
I have also configured the extension to logout from queues when they are away or on DND. This works without any issue, but the initial login to Queue has to be done manually,which is becoming a pain.
Is there any setting that I've missed, or if there is any setting that can be used to achieve the autologin to Queue during working hours, it would be of great help!
Thank you.