Automated calls

Discussion in 'CRM / Helpdesk / App Integration' started by cyberspot, May 7, 2010.

Thread Status:
Not open for further replies.
  1. cyberspot

    Joined:
    May 12, 2008
    Messages:
    87
    Likes Received:
    0
    Hi

    Can i make a project with vad that can make automated calls to clients and play a message to them.
    The list for the clients will ne in a access database.

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. VAD_Support

    VAD_Support Active Member

    Joined:
    Aug 6, 2009
    Messages:
    690
    Likes Received:
    0
    Hi,

    The VAD can only handle inbound calls. To make outbound calls you can use the HTTP API (http://www.3cx.com/blog/docs/3cx-http-api/). You can create a process which uses that API to create outbound calls and transfer them to a VAD callflow. Then, you can use the VAD to graphically define the callflow (play audio prompts, request user input, etc.).
     
Thread Status:
Not open for further replies.