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Automatically create a ticket from 3cx call

Discussion in 'CRM / Helpdesk / App Integration' started by sheuser, Feb 19, 2018.

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  1. sheuser

    Joined:
    Jan 25, 2018
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    Hello,

    We have enabled Zendesk Server-side integration. We see contacts in soft phone application from Zendesk, but calls do not create tickets.

    We need to make sure that every call is registered as ticket in Zendesk.
    How can we achieve that?
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

    Joined:
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    Hello @sheuser,

    The server side integration doesn't currently support journaling. If you need that feature, you need to configure the client side integration:
    https://www.3cx.com/user-manual/zendesk-crm-integration/

    We have plans to add journaling to server side integrations in the near future, but currently it's not available...

    Kind regards.
     
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