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Hello,
i have a 3cx v11 enterprise with several snom phones and a snom 370 as reception.
i need a call queue so people stay connected while reception divert calls.
i created a single call queue (800) with only extension 100 (reception) and assigned the 800 to a DID.
i tried to call the did but voice says "no logged agents available".
i saw that phone must use code *63 to join the queue. could it be done automatically ?
thanks in advance.
regards
i have a 3cx v11 enterprise with several snom phones and a snom 370 as reception.
i need a call queue so people stay connected while reception divert calls.
i created a single call queue (800) with only extension 100 (reception) and assigned the 800 to a DID.
i tried to call the did but voice says "no logged agents available".
i saw that phone must use code *63 to join the queue. could it be done automatically ?
thanks in advance.
regards