Automatically Log Agent When Calls Missed

Discussion in 'Ideas' started by leviticus, Jun 13, 2017.

Automatically Log Agent When Calls Missed 5 5 6votes
5/5, 6 votes

  1. leviticus

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    If an agent forgets to log out of queue, their phone may continue ringing. If a queue manager isn't around to log them out, it causes issues. We'd love to see a feature in which we can define 'Log Agent out after X polling attempts'.

    This is a feature on other phone system we've used/seen, and has been requested by multiple customers.
     
    Tom Roar Nilsen and jlinds like this.
  2. jlinds

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    Would be a helpful feature for a lot of companies.
     
  3. Mike Cartwright

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    This is a great idea! Any TAT for this feature?
     
  4. bdarcyevans

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    Yes please! We've tried many methods to remind users to queue out but alas the problem remains. This would be a great way of solving the problem.