Hi I have created a Call Queue (see 8), everything works fine, the calls get routed to the Extension, but when the Extension is answered the Extension Status (see below 9), shows it connected twice. No an issue, until you hang up or the caller ends the call, as only one Extension gets disconnected (see 10). The Extension can make calls, but if you try to dial it, it is busy and to free it, you need to use the button "Disconnect Call" on the Extension Status. Any ideas? I have dial the Queue by calling 82 and the same thing happens, so guess it is nothing to do with my GXW4101. I have the Mini Edition, not the full call centre version. Please help!