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Avaya 9608

Discussion in '3CX Phone System - General' started by AaronB31, Mar 19, 2018.

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  1. AaronB31

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    Hi Everyone,

    I am looking for someone to shove me in the right direction. I have successfully registered an Avaya 9608 with my hosted cloud 3CX server and the phone can receive inbound calls but cannot make outbound calls. Also, when the phone rings, I cannot answer it with the handset or the speaker phone. It will continuously ring, even after the inbound caller has hung up. Any suggestions?
     
  2. eddv123

    eddv123 Well-Known Member

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    I have bridged Avaya Pbx's with 3CX before but haven't ever tried using the phones with 3CX as:

    1: they are proprietary handsets and rely on the Avaya for a lot of features and functionality.

    2: A fully supported handet is relitivley cost effective and will give you the full functionality 3CX has to offer.

    3: You have to manually set the phones, in this day and age you should never have to do this.

    If you still wish to proceed I would suggest running a PCAP trace and verbose logs from 3CX and see if it gives you any idea why the call is not taking place.

    If I recall from my Avaya days the phones rely on "short codes for a lot of their functionality, something 3CX does not use, so this maybe your issue.
     
    YiannisH_3CX likes this.
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