Bad BUG on new version??

Discussion in '3CX Phone System - General' started by Urbok, Aug 6, 2007.

  1. Urbok

    Urbok New Member

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    I use 3cx with Italian Eutelia SIP voip provider. (http://www.euteliavoip.com)
    I've upgraded to the latest version and now I have a problema with my voip registrered lines.

    Some minutes after the correct registration (green light) the account goes to red and the log file says:
    00:33:41.762 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:33:41.762 ClientRegs::eek:nFailure [CM113006] Registration of sip:0498592651@voip.eutelia.it has failed; reason=Service Unavailable
    00:33:41.732 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:33:41.732 ClientRegs::eek:nFailure [CM113006] Registration of sip:0498592650@voip.eutelia.it has failed; reason=Service Unavailable
    00:33:41.712 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:33:41.712 ClientRegs::eek:nFailure [CM113006] Registration of sip:04811995681@voip.eutelia.it has failed; reason=Service Unavailable
    00:33:41.682 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:33:41.682 ClientRegs::eek:nFailure [CM113006] Registration of sip:04811995680@voip.eutelia.it has failed; reason=Service Unavailable
    00:33:41.682 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:33:41.682 ClientRegs::eek:nFailure [CM113006] Registration of sip:0454851441@voip.eutelia.it has failed; reason=Service Unavailable
    00:33:41.682 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:33:41.682 ClientRegs::eek:nFailure [CM113006] Registration of sip:0454851440@voip.eutelia.it has failed; reason=Service Unavailable
    00:33:41.672 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:33:41.672 ClientRegs::eek:nFailure [CM113006] Registration of sip:0498592839@voip.eutelia.it has failed; reason=Service Unavailable


    the strange thing is that these accounts works perfect !!! the light is red and the log say that a new registation attempt is done in 10 mins (reason=Service Unavailable)

    This after the upgrade to the new version of 3 august.
    I've also tried a new installation but nothing changed.
    The accounts keep going in this strange offline status (works perfect if you call from inside and if you to call from outside.)

    let me know because this is a bad bad thing.
     
  2. Ralph

    Ralph Member

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    Odd

    I want to make certain I understand this:

    You are saying that even though the status lights for the lines show red, you can still make and recieve calls on them?

    If so, does the light remain red even when they are in use?

    Take care
     
  3. Urbok

    Urbok New Member

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    Yes. the light remain red and during conversation become orange as usual.
     
  4. SY

    SY Well-Known Member
    3CX Staff

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    1. It is up to provider to deliver calls even if response for registration request is marked as unsuccessful.
    2. You can make call without registration.

    Is there any additional information?

    Thanks,
    Stepan
     
  5. Cjay

    Cjay New Member

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    I have seen the same sort of thing yesterday - VoIP Line indicating red but VoIP calls still working fine. I'm on version 3.1.2434.0 but did once see the same symptom on an earlier version so it may not be a bug in the new version. A manual 'Register the line' fixed it. I use VoipDiscount as my VoIP provider.

    The only possible anomaly I can see in the 3cxPhoneSystemTrace at around the time the indicator may have gone red is this:

    00:44:25.879|ClientRegistration.cxx(234)|Trace5|Resip|>>:requesting refresh of ClientRegistration sip:xxxxx@sip.voipdiscount.com
    00:44:58.085|DialogUsageManager.cxx(1190)|Trace5|Resip|>>:Got: SipResp: 408 tid=ff64871a78754c63 cseq=REGISTER / 59 from(wire)
    00:44:58.186|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
    00:44:58.516|.\Registrar.cpp(460)|Trace5|Registrar|ClientRegs::eek:nRequestRetry:Reg. request-retry: h=2; code=408
    00:44:58.516|.\Registrar.cpp(469)|Trace5|Registrar|ClientRegs::eek:nRequestRetry:ADS: hReg=2; attempt=0
    00:44:58.516|.\CallEvents.cpp(78)|Trace5||FireStatusEvent:Fire event: Undefined; DN 10001
    00:44:58.516|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs::eek:nRequestRetry:[CM113008] Registration attempt for Ln:10001@VoIPDiscount is scheduled in 120 sec.
    00:45:58.142|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
    00:46:54.753|.\StunClient.cpp(79)|Trace5|STUN|StunClient::process:STUN response received from 192.245.12.229
    00:46:58.158|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
    00:46:58.789|DialogUsageManager.cxx(1190)|Trace5|Resip|>>:Got: SipResp: 200 tid=b06aee4819094761 cseq=REGISTER contact=xxxxxxx@aaa.bbb.ccc.ddd:5060 / 60 from(wire)
    00:46:58.789|ClientRegistration.cxx(327)|Trace5|Resip|>>:Clearing service route ([])

    [xxxxx is my SIP user registration and aaa.bbb.ccc.ddd is my IP]

    Of course this may be a complete red herring but its the only anomalous registration attempt in the right sort of timeframe.

    Cjay
     
  6. harry68

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    Hi,

    i have exactly the same problem with sipgate.at. It seems that 3CX generates for each registration attempt a new sip id. The service provider identifies the “new” sip id as new SIP end node (phone). After 50 registration with different phones – well it always the same line from 3CX point of view, but a new device for sipgate.at – registration will be rejected. A sip id should be unique, but should not change during registration renewal or reregistration if it is physically the same device or line.

     
  7. aorlando

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    Same problem here

    It's since the last version of 3CX I had this problem with Eutelia VOIP alias SKYPHO.

    I though to be the only in this situation.

    In august I sent to 3CX Technical Support
    SKYPHO credentials to test the problem and still they didn't answer me.
     
  8. nickybrg

    nickybrg Well-Known Member
    3CX Staff

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    This is not really a 3CX bug. It is a common feature practiced in the VOIP industry.

    have you ever seen this sort of configuration in gateways -

    <<Make call without registration>> and
    <<Answer call without registration>>?

    Linksys devices have this exact notation in their configuration.

    Best Regards
     
  9. Nick Galea

    Nick Galea Site Admin

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    Eutelia/Skypho is not a supported provider. You must be sure to use a supported provider.
     

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