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- Oct 20, 2009
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I have 3cx Installed on a Windows XP Pro computer.
I have 2 x Remote extensions (Grandstream 2000) and 4 x Internal Extensions (2 x Grandstream 2010 2 x 2000), I have a VOIP Line from "VOIP Unlimited" the broadband is also provided by Voip Unlimited and has QOS to allow VOIP calls priority, My 3CX is set to only allow 3 Simultaneous calls over the VOIP provider as any more than this (or sometimes just 2 calls) is enough to get bad / delayed / jittery call's.
Clearly I am a low yield user far from the capacity of the 3CX system so why am I struggling so much?
It seems to be a bandwidth issue but my speeds are pretty good Up: 700Kbps Down: 4Mbps
If I use the phone myself out of office hours it all seems to be perfect, but during work hours my staff are moaning about the quality sometimes even if they are the only person on the phone.
My first port of call is to make sure all my data traffic is going over my second BB line, but even if it is not my data usage is limited to a small amount of surfing message boards or looking for phone numbers not Torrents and video streaming!
If people are using 3CX for far larger amounts of phone lines than me with out any problems how are they doing it? surely i don't need another Broad band line to cope with 3 simultaneous phone calls?
Please Help!
Thanks Mark
I have 2 x Remote extensions (Grandstream 2000) and 4 x Internal Extensions (2 x Grandstream 2010 2 x 2000), I have a VOIP Line from "VOIP Unlimited" the broadband is also provided by Voip Unlimited and has QOS to allow VOIP calls priority, My 3CX is set to only allow 3 Simultaneous calls over the VOIP provider as any more than this (or sometimes just 2 calls) is enough to get bad / delayed / jittery call's.
Clearly I am a low yield user far from the capacity of the 3CX system so why am I struggling so much?
It seems to be a bandwidth issue but my speeds are pretty good Up: 700Kbps Down: 4Mbps
If I use the phone myself out of office hours it all seems to be perfect, but during work hours my staff are moaning about the quality sometimes even if they are the only person on the phone.
My first port of call is to make sure all my data traffic is going over my second BB line, but even if it is not my data usage is limited to a small amount of surfing message boards or looking for phone numbers not Torrents and video streaming!
If people are using 3CX for far larger amounts of phone lines than me with out any problems how are they doing it? surely i don't need another Broad band line to cope with 3 simultaneous phone calls?
Please Help!
Thanks Mark