Barge in, Listen or Whisper

Discussion in 'Ideas' started by viraltechnology, Oct 27, 2017.

Barge in, Listen or Whisper 5 5 3votes
5/5, 3 votes

  1. viraltechnology

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    We discovered that once you listen in a call you can not change that to Whisper or even barge in. I would like to see some way to change that. If a supervisor is listening in and heres a troubled employee they can not take charge of the call or even whisper to the rep to correct thier action after choosing listen. I think there should be some way to Whisper to the rep or even Barge in and take over the call if something is heard when you listen in to the conversation.
     
  2. Silly English Kniggit

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    Currently this is limited to one barge / listen / whisper per call. This was introduced recently to work around a bug, but is not a good solution. Customers don't understand or like this limitation, and neither do we as 3CX users ourselves. Would like to see these restrictions removed and the problem fixed properly. For reference - we've had sales leads who want the ability for 20 people to all barge / listen / whisper the same call at the same time.
     
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