Best setup for international calls

Discussion in '3CX Phone System - General' started by emerbrito, Oct 29, 2007.

  1. emerbrito

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    Hi folks,

    I'm trying to setup a system where i'll have one local number in Brazil to server our office there and here (USA).

    Here is the scenario:

    - 3CX PBX Software is installed on a dedicated server (Datacenter on Texas)
    - The line it has is a VoIP lines provided buy an American company
    - Since the number (in the VoIP line) is an New Jersey/USA number and we needed a number from Brazil, we got a virtual number (brazilian number) routed to this VoIP line
    - Our offices are in New Jersey/USA and in Brazil

    - Some results

    . From extension to extension (Brazil x USA) using softphone, the quality is great.
    . From a USA extension (soft phone) to any number in Brazil (PSTN line) it works very well

    . if somebody in brazil (PSTN line) calls the virtual number (which is routed to the VoIP line) he/she will get the Digital Secretary. If the call is transfered to my extension in US, the quality is still good but...

    HERE IS THE PROBLEM:
    If this call is transfered to an extension in Brazil, the quality is terrible:
    the sound is choppy and cutting off.

    Anyone has an ideia to help on this?
     

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