Best way to make Certain Ring groups ring yealink phones differently?

Discussion in '3CX Phone System - General' started by AZ-Brad, Apr 11, 2018.

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  1. AZ-Brad

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    So my client wants a ring group to sound different than other incoming calls.

    I know there is a ring group option in the provisioning but thats for All ring groups correct? they want an individual ring group different?

    What is the best way to do that?

    Thanks!
     
  2. premier10

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    So, you are asking for different ring tones for each of your Ring Groups?

    3CX Employee quote from other thread:

    "You can have a different ring tone for Queues, Ivr's, local and external calls. There is no distinctive ringing for Ring Groups though. You can add this as a feature request to our ideas section of the forum where it can be upvoted and evaluated by the appropriate department".

    https://www.3cx.com/community/threads/different-ringtone-for-different-ring-groups.50644/
     
  3. AZ-Brad

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    Well that may work for this 1 client. How can I make calls that come in via the IVR vs a Ring Group a different ring tone?
     
  4. craigreilly

    craigreilly Well-Known Member

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    IVR doesn't ring anywhere per se.
    They get converted to external, ring group or queue calls.
    Queue tones can be set from the Provisioning of the phone within the extension.
     
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