Best way to provide an "On Call" set up for out of hours

Discussion in '3CX Phone System - General' started by verta, Aug 20, 2013.

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  1. verta

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    Hi All,

    I hope you can help.

    We have a set of three engineers who rotate their out of hours on-call duty on a weekly basis. Previously we had an Asterisk-based phone system and we simply created a ring group (mapped to a certain DDI) which dialled mobile numbers on a prioritized hunt. I can see a way to get 3CX to do similar - I can create the ring group with prioritized hunt, but I can't seem to put in external numbers to ring - only extensions, and then forward to one number.

    Is there a better way to do what I'm trying to achieve?

    All help is greatly appreciated.

    Thanks,

    Verta.
     
  2. bardissi

    bardissi Member

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    Yes there is a better way to do this

    http://voiptoys.com/products/334-3cx-on-call-manager-by-voiptoys.aspx
     
  3. verta

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    Thanks for the link bardissi. I think that may be a little expensive so we will have to stick with what we have at the moment (ring extension for 1 second then forward to single external number).
     
  4. oedlan

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    Couldn't you create extra, "faux" extensions for the engineers and set it to call their mobile numbers after 1 second?
     
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  5. verta

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    I didn't think of that - great idea. I'll do that instead! Thanks oedlan.
     
  6. oedlan

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    No problem :D
    Just glad I could help
     
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