It seems that v14 the presence screen isn't very intuitive when it comes to queues and current status. It appears that when on a non queue call, your status in the queue still appears as green and available. This is incorrect (as you are on another call) and means that you cant trust the information presented in the queue status. So it defeats the purpose of having presence information if you cant trust it. I would like to see that when you are on a call, and the extension does not have "I would like to accept more then 1 call" ticked, that your presence indication changes in all locations on the presence screen. Thanks J.