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Better Transferring Options

Discussion in 'Ideas' started by Brian A, Jan 16, 2018.

  1. Brian A

    Jan 16, 2018
    Likes Received:
    Thinking through the customer experience, I think something like this would be very helpful:

    Possibility #1: After hitting TRANSFER, there is an option for "Blind, Attended, to VM" -- then they can either enter EXT or directory to find the contact.

    Possibility #2:

    1. Reception does attended transfer, but person doesn't want the call.
    2. Reception can hit a button that auto transfers back to that persons voicemail.