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Billing Hotel Module v15.5 SP2

Discussion in '3CX Phone System - General' started by enableit1, Feb 7, 2018.

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  1. enableit1

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    Hello

    We have v15.5 SP2 using Hotel Module without PMS Integration.

    3CX Support mentioned:
    General PMS information are here: https://www.3cx.com/docs/pms-integration/
    CheckIn and CheckOut and status remains the same (Admin Guide: https://www.3cx.com/docs/set-room- status/)
    Billing will come in V15.5 SP2
    Removed has been the MiniBar

    :) 3CX Support Team Member ;)
    #9 StefanW, Oct 9, 2017


    I still cannot find how to read Billing Information (when and how much a Hotel guest used the phone) once a guest leaves the Hotel room (check out).
    can anybody help in this ?

    Thank you!
    Peter
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Billing was added to the PMS interface, there is no billing if you use it without a PMS (or you run a call report to do so).
     
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  3. enableit1

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    Thank you for your response.

    The billing list , when check out was done in the Hotel module web page (Prior to v15) , was working all okay !
    Customers have bought 3CX Hotel module without PMS Integration to deal this way with their Hotel customers . This way they got billing Information of the room while this customer stayed in the room and Charge that to the customer.
    Now 3CX forced their customers to upgrade to v15.5 and now you tell them that a main Feature is not available anymore ??!?!

    Now you force them to buy additional PMS Software from their PMS Integrator for no reason!
    This is bad company policy by 3CX !!

    What Kind of reason is there, that 3CX does not implement a Feature that was there already in a new Version ?
     
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  4. voiptoys

    voiptoys Active Member

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    Stefan, we could build our own Billing solution. I'm not that familiar with the Hotel Module, but wouldn't this be as simple as looking at all outbound calls originating from the hotel room extension based on a date range? We could provide an invoice template that the customer could modify with their logo, etc. Am I missing anything?
     
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  5. voiptoys

    voiptoys Active Member

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    The CDR export feature would provide all the needed information to build the report. We just need a service that can automatically pull in all the calls into a database. We can use our 3CX Exporter for that purpose (it now includes the ability to process CDR files). People, give me your requirements and I'll make it happen.
     
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  6. enableit1

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    Well there is one more thing to consider:

    Whenever some new guest comes in - there has to be some Hold-Point.
    Calls should not be taken into the list before the new guest comes in (so no old phone calls are being listed).
    When Guest leaves (Check out) another hold Point ....

    Check in and out is now done via the webclient ....
     
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