BLF for a Call Queue or Ring Group so we call pickup calls

Discussion in 'Ideas' started by frog, Sep 22, 2017.

BLF for a Call Queue or Ring Group so we call pickup calls 5 5 3votes
5/5, 3 votes

  1. frog

    Joined:
    Sep 22, 2015
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    Could this be added so that a user could click on the BLF for that queue if they were not a direct member.

    ie

    call queue has 6 agents. 2 are on lunch and 4 are on calls there is a destination of another call queue after 60 seconds but calls will sit in queue until 60 seconds. Would be nice for agents in failover queue could grab the call by pressing a BLF
     
    ntnetzeband likes this.