I have a small customer with a BLF issue. On every handset, the BLF for that extension has no green light and a red cross next to the name. Every handset has the same problem on their OWN extension/BLF....all the rest of the BLF work fine. I also noticed that when i deploy provisioning to the phone that the "Extension" field is missing the "*20*". Anyone seen either of these issues before?