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Solved Blind Transfer Back on Busy

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that1guy

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Greetings,

Scenario:
Call reaches extension A. A blind transfers the call to extension B. B is busy (on another call). Call needs to transfer back to extension A.
Currently, calls go to voicemail when transferred to a busy extension.


We are using v15.5. Under Settings>PBX>Transfer Back on Busy, we have DialCode: *3* (default, not being used for any other dial codes), and under Timeout I have set 10. I cant seem to get this working though. Any thoughts?
 
Thanks leejor. I have read that article. Currently, no; none of the extensions are configured to accept multiple calls at this location.
 
It's working. Error code: iD_10T. End user had set their extension to DND, which is set to fwd to voicemail.
 
Glad the issue is resolved and thank you for posting your solution
 
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