Blind Transfer to invalid (nonexistent) extension

Discussion in '3CX Phone System - General' started by that1guy, Mar 21, 2018.

Thread Status:
Not open for further replies.
  1. that1guy

    Joined:
    Jul 27, 2017
    Messages:
    48
    Likes Received:
    1
    Greetings,

    Scenario:
    Caller calls in and is answered by x100. x100 attempts a blind transfer to x104. By mistake, the user at x100 enters "204" instead of "104". The transfer does not complete, and the call is then dropped. The user would prefer not using Attended Transfer.

    My initial response was to type the destination extension correctly, but mistakes happen. I need to find a way to have the call returned to x100, versus being dropped. Any suggestions?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. that1guy

    Joined:
    Jul 27, 2017
    Messages:
    48
    Likes Received:
    1
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.