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Block calls to an internal number...

Discussion in '3CX Phone System - General' started by Schrodz, May 16, 2017.

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  1. Schrodz

    Schrodz New Member

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    Hi,

    This might sound a bit odd. Our CEO only accepts calls that are forwarded by his PA's. Is there a way that no one can call the CEO but their PA is able to transfer and call him?

    Thank you

    Dan
     
  2. lneblett

    lneblett Well-Known Member

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    Not without some work. The system itself treats all user extensions as peer, meaning that all are equal and can dial one another.

    The only way that I can think of is to modify the dial plan in each phone that is not allowed to dial the CEO and simply disallow the extension number to be dialed or, if possible, to substitute his number with that of one of the PAs. The easier way to do this is, assuming the use of supported phones, if to use the templates and make one for the population at large and another for the PAs and modify the dial plans in these and then re-provision the phones.

    An odd request, sadly no........... and not speaking about the 3CX aspect of it.
     
  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    You could use the exceptions under the forwarding rules of the CEO's extension and create an exception for all extensions except the one of his PA.You can set all calls to End call and the callers will get a busy prompt. You can use commas and to specify extension or set extension ranges using a dash (-). The drawback is that the PA will not be able to blind transfer any calls from extensions to the CEO. Attended transfer can be used.
     
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