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- Jul 24, 2018
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Hello
I have a problem with Break time never reached.
I've setup Global office hours from 9:00 to 18:15, and break time between 12:45 and 14:00
I have an inbound rule that redirects during office hours to a Ring Group, and outside office hours to an external number. This is working great, outside office hours the calls are redirected to the external number.
During office hours, the ring group has 3 member extensions and each of the 3 extensions have Autoswitch checked (tested with or without, same behavior)
My problem is that during the break (12:45 --> 14:00) the call arrive to the ring group, and the 3 extensions rings like usual, there seem to be no way to switch a Ring Group to Away during break time?
I have a problem with Break time never reached.
I've setup Global office hours from 9:00 to 18:15, and break time between 12:45 and 14:00
I have an inbound rule that redirects during office hours to a Ring Group, and outside office hours to an external number. This is working great, outside office hours the calls are redirected to the external number.
During office hours, the ring group has 3 member extensions and each of the 3 extensions have Autoswitch checked (tested with or without, same behavior)
My problem is that during the break (12:45 --> 14:00) the call arrive to the ring group, and the 3 extensions rings like usual, there seem to be no way to switch a Ring Group to Away during break time?