BroadVoice - Cant Register

Discussion in '3CX Phone System - General' started by terryferguson, Jan 24, 2008.

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  1. terryferguson

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    Just SIgned up for Broadvoice BYOD service.

    Trying to Get Resistered on their system but keep getting Registration failed.

    WHAT'S UP

    I configured new voip, broad voice, config prox no luck.
    Following other post, I do have two ip addresses on the box
    Local plus Hamachi for remote access.

    3cx works fine, just trying to get outside line up


    Firewall test passed, warnings on re-assigned port numbers?

    Will try tonight at home, remoting from work.

    Thanks
     
  2. terryferguson

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    Server Logs
    3CX Phone System Version5.0.3790.0 PBX FAX DB DR MS VM WEB


    The server log shows server activity and detailed logging Messages. More > These log messages can allow you to troubleshoot firewall, VOIP gateway, VOIP provider and SIP phone configuration issues. When requesting support, always post the relevant server status logs for a particular issue. < Less

    Time Function Message
    14:01:58.050 ClientRegs::eek:nFailure [CM504007]: Next attempt to register 10000@BroadVoice is scheduled in 1 minute
    14:01:58.050 ClientRegs::eek:nFailure [CM504005]: Registration failed for: 10000@BroadVoice
    14:01:57.910 ClientRegs::Register [CM504003]: Sent registration request for 10000@BroadVoice
    14:01:55.691 ClientRegs::eek:nFailure [CM504007]: Next attempt to register 10000@BroadVoice is scheduled in 1 minute
    14:01:55.691 ClientRegs::eek:nFailure [CM504005]: Registration failed for: 10000@BroadVoice
    14:01:55.597 ClientRegs::Register [CM504003]: Sent registration request for 10000@BroadVoice
    14:01:54.644 ClientRegs::eek:nFailure [CM504007]: Next attempt to register 10000@BroadVoice is scheduled in 1 minute
    14:01:54.644 ClientRegs::eek:nFailure [CM504005]: Registration failed for: 10000@BroadVoice
    14:01:54.535 ClientRegs::Register [CM504003]: Sent registration request for 10000@BroadVoice
    14:01:45.050 ClientRegs::eek:nFailure [CM504007]: Next attempt to register 10000@BroadVoice is scheduled in 1 minute
    14:01:45.050 ClientRegs::eek:nFailure [CM504005]: Registration failed for: 10000@BroadVoice
    14:01:44.957 ClientRegs::Register [CM504003]: Sent registration request for 10000@BroadVoice
    14:01:44.004 ClientRegs::eek:nFailure [CM504007]: Next attempt to
     
  3. Nick Galea

    Nick Galea Site Admin

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    This would point to some problem with your BroadVoice account or credentials being entered wrongly. 3CX works well with Broadvoice...
     
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