BroadVoice - Registration Still Failing?

Discussion in '3CX Phone System - General' started by chrisjr, Jan 28, 2007.

  1. chrisjr

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    For some reason I still can not successfull connect to BroadVoice. I have been able to with Vonage. Does anyone have any suggestions? I've posted the server log below.

    3CX Setup:
    proxy-nyc.broadvoice.com port 5060
    sip.broadvoice.com port 5060
    stunserver.org 3478


    Server Log:
    13:19:07.955 ClientRegs::eek:nFailure: Registration of sip:2627371044@proxy-nyc.broadvoice.com:5060 has failed; reason=Service Unavailable
    13:19:07.736 >>: local hostname does not contain a domain part
    13:19:07.549 ExtLine::Register: Send registration for "2627371044"<sip:2627371044@proxy-nyc.broadvoice.com:5060>
    13:19:06.486 ??: SL: connected Chris:0/PHPExtension_0 at [Chris]/PHPExtension_0
    13:15:09.299 IVRConnected: IVR Server is connected
    13:15:09.299 ??: SL: connected Chris:5483/IVRServer at [Chris]/IVRServer
    13:15:03.799 MediaServerConnected: Media Server is connected
    13:15:03.799 ??: SL: connected Chris:0/MediaServer at [Chris]/MediaServer
    13:15:01.393 DBA: ** Database connection Ok **
    13:15:01.330 StunClient::process: STUN resolved external IP=70.94.23.72 by server 194.221.62.209
    13:15:01.189 StunClient::process: Send initial STUN request to 194.221.62.209
    13:15:01.080 CallMgr::Stack::thread: ** Enter Stack Loop **
    13:15:00.877 CallMgr::DumThread::thread: ** Enter DUM Thread **
    13:15:00.877 >>: local hostname does not contain a domain part
    13:15:00.846 CallMgr::Stack::Initialize: ** Adding transports **
    13:15:00.814 CallMgr::Initialize: ** Initializing SIP stack **
    13:15:00.518 CallMgr::Initialize: Version: 2.0.1245.0
    13:15:00.518 CallMgr::Initialize: Start 3CX PhoneSystem Call Manager
     
  2. Nick Galea

    Nick Galea Site Admin

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    Looking at the last line of your server status log:

    13:19:07.955 ClientRegs::eek:nFailure: Registration of sip:2627371044@proxy-nyc.broadvoice.com:5060 has failed; reason=Service Unavailable

    It shows that you are trying to register with the proxy, not the registrar. So probably you entered the registrar server name sip.broadvoice.com into the proxy field and vice versa. Sip.broadvoice.com should be in the registrar field. This is why you get a message 'service unavailable', since the proxy of broadvoice does not allow registering.

    So please enter sip.broadvoice.com in the register field and the proxy server in the proxy field and try again.

    if not please post a screen shot of your config if possible. You can black out the user name.
     
  3. chrisjr

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    I did try switching them around and it didn't seem to work. But here is my screen shot. I've also posted broadvoice configuration below.

    outbound_proxy_server: proxy-nyc.broadvoice.com
    proxy_port: 5060
    registrar_server: sip.broadvoice.com
    registrar_port: 5060
    phone_number:
    auth_id:
    auth_password:
    ntp_ip: ntp.broadvoice.com
    DTMF: rfc2833 if available, fail over to InBand if rfc2833 not supported



    [​IMG]
     
  4. Nick Galea

    Nick Galea Site Admin

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    Your configuration seems correct.

    And did the error in the status log remain the same?

    Did you try to make an inbound or outbound call, even though its not registered?
     
  5. TwigsUSAN

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    I had the same problem. My configuration was the exact same way in the beginning. When I read earlier that you thought it might have been swapped, I tried that. So I put sip.broadvoice.com in the proxy and the proxy-nyc.broadvoice.com in the registar. Things started to work. The line does seem to unregister after a call is processed in or outbound. Not sure about audio since I didn't have a headset hooked up to my laptop. I will also mention the Voicemail didn't seem to be working either. I didn't do any more research with it though.
     
  6. snail945

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    Same issue registering w/ Broadvoice

    I'm gettign the same error as original user.

    my conf:

    outbound_proxy_server: proxy-nyc.broadvoice.com
    proxy_port: 5060
    registrar_server: sip.broadvoice.com
    registrar_port: 5060
    phone_number: 4155131120
    auth_id: 4155131120
    auth_password: **********

    my log:

    00:59:47.601 StunClient::process: Send initial STUN request to 80.239.235.209
    00:56:25.936 ClientRegs::eek:nFailure: Registration of sip:4155131120@proxy-nyc.broadvoice.com:5060 has failed; reason=Service Unavailable
    00:56:25.702 ExtLine::Register: Send registration for "4155131120"<sip:4155131120@proxy-nyc.broadvoice.com:5060>

    [/img]
     
  7. snail945

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    Fixed

    hi, I have this fixed. For the benefit of others.

    I had to switch the registrar and proxy servers. opposite of what broadvoice lists in conf provided.

    My 3CX is behind a juniper/Netscreen F/W with static nat, 1 to 1 (mip).

    final conf:

    proxy host: sip.broadvoice.com
    registrar: proxy.nyc.broadvoice.com
    stun: stunserver.org

    I will advise on any addt'l trouble with the broadvoice connection
     
  8. pabent

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    3CX Broadvoice

    Leave the Registrar Hostname or IP BLANK[/img]
     
  9. 3CXsupport

    3CXsupport New Member
    3CX Staff

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    You CAN leave the registrar blank and the pbx will use sip.broadvoice.com for calls. Alternativly if you notice a problem in latency and wish to use a closer broadvoice proxy DO use the right proxy.

    proxy host: sip.broadvoice.com
    registrar: proxy.***.broadvoice.com
    stun: ANY STUN SERVER
     

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