[Bug] DTMF Stops accepting digits in voicemail

Discussion in '3CX Phone System - General' started by KerryG, Jul 30, 2010.

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  1. KerryG

    KerryG Active Member

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    I was cleaning out a mailbox manually that had about 110 voicemails in it. At about 40 messages of hitting 3 then # the system would stop accepting the DTMF tones and I would have to log out of voicemail and dial back in for it to start recognizing the tones again.
     
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  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Hi,

    This is a feature / security measure to stop abuse / DoS attacks against the PBX.
    The IVR Automatically stops accepting DTMF's after a specific amount of DTMF's have been sent during a single session.

    The amount of DTMF's you need to press is well over 100 to even trigger this. :lol:
     
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  3. KerryG

    KerryG Active Member

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    While this is probably pretty rare, the system should never simply stop functioning. A better solution would be to play a message like "DTMF tone limit reached, please restart your session to continue" this way a user knows that something is happening and what to do versus simply having the system stop working with no notification.
     
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  4. LeonidasG

    LeonidasG Support Team
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    Yeah agreed.

    I'll see what can be done regarding that.
    Maybe a message to prompt the user that he's reached a limit or another message of sorts...
     
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  5. KerryG

    KerryG Active Member

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    I think that would be far preferable to just not working. Thanks.
     
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