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Bug? Forward Rule END CALL

Discussion in '3CX Phone System - General' started by narkumas, Apr 11, 2017.

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  1. narkumas

    narkumas New Member

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    Hm, when I choose "End Call" within a Forwarding Rule, it does not make a busy-tone. The result is a voice saying: "target cannot be reached"...

    How can I have a busy tone?
     
  2. leejor

    leejor Well-Known Member

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    What recording is played, when, is determined in Settings/System Prompts. Changing a recording to a busy tone may affect more than just callers that reach an "end call" destination.
     
  3. narkumas

    narkumas New Member

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    Yeah. Ich die Not mean Ton Change Tage Soundfile nur Ton ask if the recording ist intendetbto bei right.
    Ist should bei a busy Töne. Agree?
     
  4. leejor

    leejor Well-Known Member

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    I think that the recording heard, is the one intended. A busy tone (60 ipm), means just that, the destination is engaged, try later. In North America, the standard for a destination not reachable is either a recording, or a "fast" busy (120 ipm). Of course this is going to vary from country to country. The "target cannot be reached" is another way of saying "your call cannot be completed as dialled, please check the number and try again". It indicates that you are not going anywhere if you simply re-try the same number.
     
  5. narkumas

    narkumas New Member

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    That sounds strange to me. To me "Target cannot be reached" indicates a routing problem.
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Navigate to settings then PBX and make sure that the option " Play Busy prompt when extension is busy" is not selected
     
  7. narkumas

    narkumas New Member

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    What will happen then? I do have it selected... Because I want the busy Töne in busy line.
     
  8. narkumas

    narkumas New Member

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    Okay, I tried it and I don't like it. We need busy tone on busy lines
     
  9. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    That option when selected enables the prompt, without it being selected you should get the busy tone. Is it any different from you?
     
  10. narkumas

    narkumas New Member

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    Well, the truth is:
    Option on: Calling a busy extension will end the call without any prompt ->bad
    Option off: Calling a busy extension will play busy tone and end call ->good

    I will post an idea/feature request for this subject
     
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