Bug in call queue, not releasing channel?

Discussion in '3CX Phone System - General' started by Kris2k, Aug 2, 2012.

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  1. Kris2k

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    Here's the scenario:

    Basic Queue named TestQueue/852
    - Polling strategy: Hunt Random Start Queue
    - Ring Timeout 30 seconds
    - Members:
    Extension 310 (Test Test)
    - Destination if no answer: Voicemail of 300

    Extension 310:
    - Is an extension without a SIP Endpoint
    - Status: Available
    - Queue Status: Logged-in
    - Forwarding rule for : Available
    No answer: Send Calls to my voicenamil
    Busy: Send call to my mobile number
    Ring my mobile simultaneously: TRUE
    Call screening: off


    When I call 310 directly, the call gets forwarded to the Cell Phone
    - If the caller hangs-up, the channel clears.
    - If the callee hangs-up, the channels clears.

    When I call the queue:
    - Looking at the QueueStatus in 3CX MyPhone, 310 shows-up as green, and available for the Queue.
    - Calling either from my on-net phone (desk phone/210), or off-net phone (calling-in through the ivr from the PSTN)
    - 310 shows as orange while ringing, to which its cell phone eventually starts rining
    - 310's cell phone answers
    - 310 shows as green in the MyPhone/Queue status
    - I end-up seeing two call entries in the Queue Calls:
    210 on a call with <pstn number of 310's phone>
    [TestQueue] 210 on a call with <pstn number of 310's phone>

    - When either the callee or the caller hangs-up, the following entry stays in the active call list:
    [TestQueue] 210 on a call with <pstn number of 310's phone>


    Looking in 3CX Management console, the trunk still thinks it has an active call, yet, when I look on my gateway, the call cleared properly.

    This is when I forcefully hung-up the channel from 3CX Console (notice the call port being the same)
    02-08-2012 08:13:30.240 Leg L:47.1[Queue] is terminated: Cause: 200 BYE from PBX
    02-08-2012 08:13:30.240 [CM503008]: Call(C:47): Call is terminated
    02-08-2012 08:13:30.238 Leg L:47.3[Line:11514>>514xxxxxxx] is terminated: Cause: 200 BYE from PBX

    This is when I hung-up from the mobile phone:
    02-08-2012 08:09:39.517 Leg L:46.1[Extn] is terminated: Cause: 200 BYE from PBX
    02-08-2012 08:09:39.517 [CM503008]: Call(C:46): Call is terminated
    02-08-2012 08:09:39.514 Leg L:46.3[Line:11514>>514xxxxxxx] is terminated: Cause: 200 BYE from 192.168.142.5:5060
    02-08-2012 08:09:12.078 Currently active calls - 1: [46]
     
  2. CetSlerce

    Joined:
    Aug 19, 2012
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    Hi to all.

    Hi i'm new here.
     
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