Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Bug in call queue, not releasing channel?

Discussion in '3CX Phone System - General' started by Kris2k, Aug 2, 2012.

Thread Status:
Not open for further replies.
  1. Kris2k

    Joined:
    Dec 12, 2009
    Messages:
    16
    Likes Received:
    0
    Here's the scenario:

    Basic Queue named TestQueue/852
    - Polling strategy: Hunt Random Start Queue
    - Ring Timeout 30 seconds
    - Members:
    Extension 310 (Test Test)
    - Destination if no answer: Voicemail of 300

    Extension 310:
    - Is an extension without a SIP Endpoint
    - Status: Available
    - Queue Status: Logged-in
    - Forwarding rule for : Available
    No answer: Send Calls to my voicenamil
    Busy: Send call to my mobile number
    Ring my mobile simultaneously: TRUE
    Call screening: off


    When I call 310 directly, the call gets forwarded to the Cell Phone
    - If the caller hangs-up, the channel clears.
    - If the callee hangs-up, the channels clears.

    When I call the queue:
    - Looking at the QueueStatus in 3CX MyPhone, 310 shows-up as green, and available for the Queue.
    - Calling either from my on-net phone (desk phone/210), or off-net phone (calling-in through the ivr from the PSTN)
    - 310 shows as orange while ringing, to which its cell phone eventually starts rining
    - 310's cell phone answers
    - 310 shows as green in the MyPhone/Queue status
    - I end-up seeing two call entries in the Queue Calls:
    210 on a call with <pstn number of 310's phone>
    [TestQueue] 210 on a call with <pstn number of 310's phone>

    - When either the callee or the caller hangs-up, the following entry stays in the active call list:
    [TestQueue] 210 on a call with <pstn number of 310's phone>


    Looking in 3CX Management console, the trunk still thinks it has an active call, yet, when I look on my gateway, the call cleared properly.

    This is when I forcefully hung-up the channel from 3CX Console (notice the call port being the same)
    02-08-2012 08:13:30.240 Leg L:47.1[Queue] is terminated: Cause: 200 BYE from PBX
    02-08-2012 08:13:30.240 [CM503008]: Call(C:47): Call is terminated
    02-08-2012 08:13:30.238 Leg L:47.3[Line:11514>>514xxxxxxx] is terminated: Cause: 200 BYE from PBX

    This is when I hung-up from the mobile phone:
    02-08-2012 08:09:39.517 Leg L:46.1[Extn] is terminated: Cause: 200 BYE from PBX
    02-08-2012 08:09:39.517 [CM503008]: Call(C:46): Call is terminated
    02-08-2012 08:09:39.514 Leg L:46.3[Line:11514>>514xxxxxxx] is terminated: Cause: 200 BYE from 192.168.142.5:5060
    02-08-2012 08:09:12.078 Currently active calls - 1: [46]
     
  2. CetSlerce

    Joined:
    Aug 19, 2012
    Messages:
    1
    Likes Received:
    0
    Hi to all.

    Hi i'm new here.
     
Thread Status:
Not open for further replies.