bug? voice mail options incorrect

Discussion in '3CX Phone System - General' started by ZenMasta, May 8, 2012.

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  1. ZenMasta

    ZenMasta New Member

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    My voicemail reads these options to me but they are incorrect.
    * play
    1 change status
    3 dial
    4 delete all read
    5 change self id message
    6 play info
    7 change pin
    8 change greet
    9 repeat
    # exit

    pressing 4 ends up with it saying please hold while I transfer your call which actually corresponds to this article
    http://www.3cx.com/blog/myphone/voice-mail/
     
  2. craigreilly

    craigreilly Well-Known Member

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    I followed these steps:
    1) Left a message from another extension
    2) called voicemail from my extension
    3) Entered my Pin
    4) Listened to the message
    5) Hit 9 for the main menu
    6) Hit 4 to delete all
    7) Asked me to confirm

    Hitting 4 while the message is playing is Call Back – this will trigger a call to the caller ID of the person who left the message.
    The options are different in playback:
    •0 – Skip to the next message
    •1 – Skip to the previous message.
    •2 – Repeat current message.
    •3 – Delete the current message and automatically go to the next message.
    •4 – Call Back – this will trigger a call to the caller ID of the person who left the message.
    •5 – Forward message to another extension
    •9 – To go to the Voice mail options menu
    •# – To hang up the call



    So you must have been in the Playback Mode.
     
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  3. ZenMasta

    ZenMasta New Member

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    Yes I was listening to a message at the time I tried to delete.
     
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